{"id":8234,"date":"2024-07-12T10:09:45","date_gmt":"2024-07-12T10:09:45","guid":{"rendered":"https:\/\/primehotel.am\/reservations-and-cancellation-policy\/"},"modified":"2026-08-11T10:18:37","modified_gmt":"2026-08-11T10:18:37","slug":"reservations-and-cancellation-policy","status":"publish","type":"page","link":"https:\/\/primehotel.am\/en\/reservations-and-cancellation-policy\/","title":{"rendered":"Reservations and Cancellation Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Reservation Policy:<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Check-In Time: 15:00 PM &#8211; 21:00 PM\u202f \u202fCheck-Out Time: 11:30 AM<\/p>\n\n<p class=\"wp-block-paragraph\">Early check-in or late check-out is subject to room availability on the respective day and must be reconfirmed with the Reception staff.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>A flexible (24:00) check-in and check-out policy is in place for Premium Business Privilege guests, subject to room availability.<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">All high season booking payments are non-refundable.<\/p>\n\n<p class=\"wp-block-paragraph\">Full room rate will be charged upon check-in before 07:00 AM or check-out after 15:00 PM.<br\/><\/p>\n\n<p class=\"wp-block-paragraph\">It is mandatory for all guests to present a valid ID before entering the room. For foreign guests, a valid passport and driver&#8217;s license are accepted as identification documents, and for local guests, a valid identification document.<\/p>\n\n<p class=\"wp-block-paragraph\"><br\/>Guests visiting the hotel must be at least 18 years of age.<br\/><\/p>\n\n<p class=\"wp-block-paragraph\">Please note that any changes made after guest check-in may result in a price change and\/or require payment of cancellation fees.<\/p>\n\n<p class=\"wp-block-paragraph\">In case of reservations made with guaranteed payment at the time of booking, the rooms are at your disposal until the time of check-out from the hotel (23:00).<\/p>\n\n<p class=\"wp-block-paragraph\">For reservations with non-guaranteed payment at the time of booking, the rooms are held until the cancellation time specified in the booking policy.<\/p>\n\n<p class=\"wp-block-paragraph\">If there is an unforeseen situation in the hotel, that is, there are no free rooms for guests due to reservation problems, then Prime Hotel, regardless of its policy, undertakes to provide guests with accommodation for the specified days or to provide a full refund of payment.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Deposit policy:<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Individual payment<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Every guest who wishes to book a room at Prime Hotel must pay 40% of the total amount in advance to confirm the reservation. The advance payment can be made with a valid credit card, bank transfer, or in cash. <\/p>\n\n<p class=\"wp-block-paragraph\">The remaining amount is charged 3 working days prior to arrival at Prime Hotel.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Group payment<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Every group wishing to book a room at Prime Hotel must pay 40% of the total amount in advance to confirm the reservation. The advance payment can be made by credit card or directly via bank transfer against an invoice.<br\/>The remaining amount is charged according to the terms specified in the Group Visit Contract and\/or Offer.  <\/p>\n\n<p class=\"wp-block-paragraph\">\u202f <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Corporate guest<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">A corporate guest is an individual who uses the services of Prime Hotel based on a contract signed between Admiral Hotel and a company or other business organization.<\/p>\n\n<p class=\"wp-block-paragraph\">Every corporate guest who wishes to make a reservation at Admiral Hotel must pay 45% of the total amount in advance to confirm the reservation. The deposit can be paid by credit card, bank transfer, or other valid payment methods. The remaining amount is charged according to the terms specified in the Corporate Contract and\/or Offer.  <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Cancellation\/No-Show Policy:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>The guest is allowed to modify\/cancel the reservation by email or fax.<\/li>\n\n\n\n<li>At least 7 days before the arrival date. In case of cancellation, no fees are charged, and a full refund is made.<\/li>\n\n\n\n<li>At least 5 days before the arrival date &#8211; 70% of the total amount is refunded.<\/li>\n\n\n\n<li>At least 48 hours before the arrival date &#8211; 30% of the total amount is refunded.<\/li>\n\n\n\n<li>If the penalty-free cancellation period has passed, the amount subject to forfeiture is 100%. Additional fees and taxes may apply. <\/li>\n\n\n\n<li>The refund policy is based on the total amount to be charged, not on the 40% paid in advance to confirm.<\/li>\n\n\n\n<li>In case of proven death or accidents, a refund may be granted at the discretion of the General Manager and\/or the Receptionist.<\/li>\n\n\n\n<li>In the event that the guest arrives the next day before check-in time (11:00), the amount for the previous night will be charged in full depending on the booked room category, and the room reservation is valid for the rest of the time. In the event that the guest arrives the next day after check-out time (11:00), the reservation is entirely lost.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Group bookings.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>The group is allowed to modify\/cancel the reservation by email or fax.<\/li>\n\n\n\n<li>At least 45 days before the arrival date: no cancellation fees are charged, and the total amount is refunded.<\/li>\n\n\n\n<li>At least 30 days before the arrival date &#8211; 70% of the total amount is refunded.<\/li>\n\n\n\n<li>At least 15 days before the arrival date &#8211; 30% of the total amount is refunded.<\/li>\n\n\n\n<li>If the penalty-free cancellation time has passed, the amount subject to forfeiture is 100%. Additional fees and taxes may apply. <\/li>\n\n\n\n<li>The refund policy is based on the total amount to be charged, not on the 40% paid in advance to confirm.<\/li>\n\n\n\n<li>In case of proven death or accidents, a refund may be granted at the discretion of the General Manager and\/or the Receptionist.<\/li>\n\n\n\n<li>In the event that the Group arrives the day after the pre-confirmed arrival before check-out time (11:00), the fee for one night will be charged in full based on the booked room category, and the reservation for the remaining time is valid unless otherwise specified in the Group contract. In the event that the Group arrives the day after check-out time (11:00), the reservation will be considered entirely void unless otherwise specified in the Group contract.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">\u202f<\/p>\n\n<p class=\"wp-block-paragraph\"> Corporate bookings.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>The guest is allowed to modify\/cancel the reservation by email or fax.<\/li>\n\n\n\n<li>At least 10 days before the arrival date: no cancellation fees are charged, and the total amount is refunded.<\/li>\n\n\n\n<li>At least 5 days before the arrival date &#8211; 70% of the total amount is refunded.<\/li>\n\n\n\n<li>At least 48 hours before the arrival date &#8211; 30% of the total amount is refunded. The amount subject to forfeiture will be 100%. Additional fees and taxes may apply.<\/li>\n\n\n\n<li>The refund policy is based on the total amount to be charged, not on the 40% paid in advance to confirm.<\/li>\n\n\n\n<li>In case of proven death or accidents, a refund may be granted at the discretion of the General Manager and\/or the Receptionist.<\/li>\n\n\n\n<li>In the event that the guest arrives the day after the pre-confirmed arrival before room check-out time (11:00), a no-show fee for one night, depending on the room category, is subject to full payment.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"> <strong>Policy on compensation for damages caused by guests.<\/strong> <\/p>\n\n<p class=\"wp-block-paragraph\">Prime Hotel proudly provides a comfortable environment for all our guests. As part of our commitment to maintaining these standards, we kindly remind guests that they are responsible for any damage caused to the hotel property during their stay. In the event of any damage caused, the hotel will investigate the situation and the responsible guest will be obligated to compensate for the repair or replacement. This policy helps ensure that the conditions we offer at the hotel remain in excellent state. We highly appreciate your understanding and cooperation in maintaining the quality of our conditions.    <\/p>\n\n<p class=\"wp-block-paragraph\"> <br\/><strong>No smoking policy.<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">At Prime Hotel, we prioritize the health and comfort of all our guests and staff, which is why we enforce a strict no-smoking policy on the hotel premises. Smoking is prohibited in all indoor areas, including guest rooms, public areas, and conference rooms. We provide designated smoking areas outside the building for all smoking guests. Any violation of this policy may result in additional fees and a possible fine to cover the costs of cleaning the affected area from smoke. We highly appreciate your cooperation in keeping our hotel clean for everyone.    <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Reservation Policy: Check-In Time: 15:00 PM &#8211; 21:00 PM\u202f \u202fCheck-Out Time: 11:30 AM Early check-in or late check-out is subject&#8230; <span class=\"knsl-el-more\"><a href=\"https:\/\/primehotel.am\/en\/reservations-and-cancellation-policy\/\" class=\"knsl-btn\">Read more<span class=\"screen-reader-text\">Read more&nbsp;Reservations and Cancellation Policy<\/span><\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_eb_attr":"","footnotes":""},"class_list":["post-8234","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/primehotel.am\/en\/wp-json\/wp\/v2\/pages\/8234","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/primehotel.am\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/primehotel.am\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/primehotel.am\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/primehotel.am\/en\/wp-json\/wp\/v2\/comments?post=8234"}],"version-history":[{"count":3,"href":"https:\/\/primehotel.am\/en\/wp-json\/wp\/v2\/pages\/8234\/revisions"}],"predecessor-version":[{"id":8270,"href":"https:\/\/primehotel.am\/en\/wp-json\/wp\/v2\/pages\/8234\/revisions\/8270"}],"wp:attachment":[{"href":"https:\/\/primehotel.am\/en\/wp-json\/wp\/v2\/media?parent=8234"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}