Prime Hotel
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Reservations & Cancelation Policy

Check-In Time: 15:00 PM  – 21:00 PM   Check-Out Time: 11:30 AM 

Early check-in or late check-out is subject to bed/room availability on the relevant day, to be reconfirmed with the Front Office staff.  

For Premium Business privilege guests, a flexible (24:00 hrs) check-in and check-out policy, subject to availability, applies.  

For Peak Season, all reservation payments are non-refundable. The definition of the Peak Season period will be determined by a unilateral decision of the Hotel Management.  

For Repeat Guests, Prime Hotel Offers one time Free cancelation via Peak Season period 24hr prior to the arrival date.  

A full room rate will be chargeable for check-in at 07:00 AM or check-out after 15:00 PM.  

It is mandatory for all guests to produce a valid identity document upon check-in; for foreign guests a valid passport, driving license and for domestic guests, a valid identity card shall be accepted as proof of identity.  

Guests checking into the hotel must be at least 18 years of age.  

Upon check-in, all guests must register through a guest registration form.   

Please note that any change in the guest’s reservation may change the rate and/or require payment of cancellation fees.  

For reservations guaranteed with a form of payment at time of booking, rooms are held until hotel check-out time (11:00 PM) the day following arrival.   

Should the hotel face overbooking or unexpected situations resulting in more guests than available rooms, despite our room hold policy, Prime Hotel commits to finding and covering the cost for guest accommodations at a similar quality hotel in the area for the affected nights. If a comparable hotel in Gyumri is not available, guests will receive a full refund for their booking. 

Deposit Policy

Individual Guest guarantee credit card booking:  

Every guest who wants to make a reservation at Prime Hotel has to make a deposit of 40% of the total amount to confirm the reservation. The deposit can be paid by valid credit card, wire transfer or cash.   

The rest of the amount shall be charged 3 business days prior to arrival at Prime Hotel.  

Group Guest:  

Every Group who wants to make a reservation at Prime Hotel has to make a deposit of 40% of the total amount to confirm the reservation. The deposit can be paid by credit card or directly into the bank account via proforma invoice/offer. The rest of the amount shall be charged according to terms set in the Group Contract and/or Offer.  

 Corporate Guest:  

A Corporate Guest is a person that is using Prime Hotel services based on a contract between Admiral Hotel and a company or other business organization.  

Every Corporate Guest who wants to make a reservation at Admiral Hotel has to make a deposit of 45% of the total amount to confirm the reservation. The deposit can be paid by credit card or payment into the bank account or other valid payment methods. The rest of the amount shall be charged according to terms set in the Corporate Contract and/or Offer.  

Cancellation/No-Show Policy:  

The guest is allowed to modify/cancel the reservation by email or fax  

  • At least 7 days prior to the arrival date, no cancellation fees apply and a refund of the total amount shall be granted.  
  • At least 5 days prior to the arrival date, 70% refund of the total amount shall be granted.  
  • At least 48 hours prior to the arrival date, 30% refund of the total amount shall be granted.  
  • If the time for cancelling without penalty has passed, the forfeiture amount will be 100%. There may be additional applicable charges and taxes.  
  • The refund policy is based on the total amount of the stay, not on the prepaid 40% to confirm  
  • In case of proved deaths or accidents, a refund may be granted at the General Manager’s and/or Front Office Manager’s discretion.  
  • In case the guest arrives the day following arrival before check-out time (11:00 hours), the fee for No-Show for one night’s stay based on the room category booked, shall apply, and the booking for the remaining time shall remain valid. In case the guest arrives the day following arrival after check-out time (11:00 hours), he shall lose the booking 

Group Bookings:  

Guarantee by credit card: The Group is allowed to modify/cancel the reservation by email or fax   

  • At least 45 days prior to the arrival date – no cancellation fees apply and a refund of the total amount shall be granted.  
  • At least 30 days prior to the arrival date – 70% refund of the total amount shall be granted.  
  • At least 15 days prior to the arrival date – 30% refund of the total amount shall be granted.  
  • If the time for canceling without penalty has passed, the forfeiture amount will be 100%. There may be additional applicable charges and taxes.  
  • The refund policy is based on the total amount of the stay, not on the prepaid 40% to confirm reservation.  
  • In case of proved death or accidents, a refund may be granted at the General Manager’s and/or Front Office Manager’s discretion.  
  • In case the Group arrives the day following arrival before check-out time (11:00 hours), the fee for No-Show for one night’s stay based on the room category booked, shall apply, and the booking for the remaining time shall remain valid, unless otherwise defined in the applicable Group Contract. In case the Group arrives the day following arrival after check-out time (11:00 AM), they shall lose the booking, unless otherwise defined in the Group Contract.  

Corporate Bookings:   

Guarantee by credit card: The guest is allowed to modify/cancel the reservation by email or fax   

  • At least 10 days prior to the arrival date – no cancellation fees apply and a refund of the total amount shall be granted.  
  • At least 5 days prior to the arrival date – 70% refund of the total amount shall be granted.  
  • At least 48 hours prior to the arrival date – 30% refund of the total amount shall be granted.  
  • If the time for cancelling without penalty has passed, the forfeiture amount will be 100%. There may be additional applicable charges and taxes.  
  • The refund policy is based on the total amount of the stay, not on the prepaid 40% to confirm reservation.  
  • In case of proved deaths or accidents, a refund -may be granted at the General Manager’s and/or Front Office Manager’s discretion.  
  • In case the guest arrives the day following arrival before check-out time (11:00 hours), the fee for No-Show for one night’s stay based on the room ca 

Guest Responsibility for Damages Policy 

Prime Hotel takes pride in maintaining a comfortable and well-kept environment for all our guests. As part of our commitment to uphold these standards, we kindly remind guests that they are responsible for any damages they may cause to the hotel property during their stay.

Should any damage occur, we will assess the situation and the responsible guest will be required to compensate for repairs or replacements. This policy helps ensure that our facilities remain in excellent condition for all guests to enjoy. We appreciate your understanding and cooperation in maintaining the quality of our accommodations. 

No Smoking Policy 

At Prime Hotel, we prioritize the health and comfort of all our guests and staff, which is why we enforce a strict no-smoking policy within the hotel premises. Smoking is prohibited in all indoor areas, including guest rooms, public spaces, and conference rooms.

We provide designated smoking areas outside the building for guests who wish to smoke. Any violation of this policy may result in additional cleaning fees and a possible fine to cover the cost of restoring the affected area to a smoke-free condition. We appreciate your cooperation in keeping our hotel a fresh and clean environment for everyone. 

Please note that our room rates are subject to change based on seasonal demand and availability. Prices may vary at any time, so we recommend booking early to secure the best rates.

Need help?

Contact us at for questions related to cancelation or refunds. At Prime Hotel we thrive to help our guests as much as possible.

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